Antenno - Local Services App

Spotted something that needs fixing? Open Antenno, take a photo and send it to us. No need to figure out who to call or which department to contact. Just hit send and will we take care of the rest.

Things you can report:

• Dog & animal issues
• Drains & sewer
• Feedback & ideas
• Graffiti & vandalism
• Health & environment
• Nuisances
• Parking
• Parks & community facilities
• Roads, footpaths & cycleways
• Water supply

For urgent matters, please call us on 8671 0010 so we can respond immediately.

We'll send alerts straight to your phone. No need to check multiple sources or search for information. You're in control of what you hear about.

Alerts you might receive:

• Events and community activities
• Power shutdowns and outages
• Public safety notices
• Roadworks and road closures
• Rubbish and recycling reminders
• Water shutdowns and outages

1. Download Antenno from the App Store or Google Play. It's free.

2. Save your address - click on 'more' and Manage my Places of Interest

3. That's it. You'll start receiving alerts when something relevant comes up, and you can start reporting.

Do I have to pay for Antenno?

No. Antenno is completely free. There are no ads either.

Do I need to log in or provide personal information?

No. Antenno doesn't require a login or any personal details. Just enter the address of the place you are interested in and you're set.

Is my privacy protected?

Yes. Antenno doesn't require personal information or a login. You can read the full Antenno privacy policy at https://datacom.com/au/en/legal/antenno-privacy-policy

Does the app track my location?

No. There is no location tracking. You enter the addresses of the places you want to receive alerts for. You may choose to share your current location when submitting a report but that's not mandatory. It is possible to indicate the location of the issue by searching for an address or tapping on the map.

Why do I have to save places as specific addresses?

Antenno sends you information relevant to the places you are interested in. If it covered an entire district, you'd end up sifting through posts that are not of interest to you.

I can't find my address in the app. What should I do?

Antenno uses Google for its address data. New addresses appear once Google Maps is updates. In the meantime, save a nearby address or a street name. Nearby addresses generally receive the same notifications. Tip: if using a street name choose a short street for the most accurate results.

Can I receive alerts for places out of Roxby Council's area?

Yes. If another council uses Antenno, you'll receive alerts for any address you save in their area too. For example, if you own property in another council area and that council uses Antenno, just add the address and you'll receive their updates.

Can I opt out of certain topics or places?

Yes. Each post has a settings icon that allows you to opt out of that topic. You can also opt back in at anytime though My Places on the app.

How do I know which place a notification relates to?

Each notification shows which of your saved places it relates to, with the place's nickname displayed at the top. If a notification is relevant to multiple saved places, all their nicknames will appear.

Why haven't I received any notifications recently?

If there haven't been any incidents or updates relevant to your saved places, you won't receive notifications. Antenno will let you know when something comes up.

Why are my notifications sometimes delayed?

Antenno needs a Wi-Fi connection or mobile data to receive notifications. If you're offline, you'll receive any notifications relating to your places once you're connected again.

What happens when I report an issue?

If you provided contact details in your report, we'll respond via email during business hours to let you know we've received your report have passed it onto the relevant team. Any further follow-up will come directly from that team by email or phone.

In 2022, Roxby Council ceased using the My Local Services app as part of a broader review of our community engagement tools. The features previously available through that platform have now been replaced with the rollout of the Antenno app, which provides a more streamlined and responsive way for residents to recevie Council updates, report issues, and stay informed about local news and events. We encourage community members to download Antenno to continue accessing timely notifications and important information from Council.