Scheduled Outages
General Information about Scheduled Water Outages
Scheduled water outages sometimes take place when Roxby Water and its contractors are carrying out maintenance or upgrade works. We try our best to keep the number of outages to a minimum.
Unless it's an emergency, we aim to give you at least three business days' notice for a planned water interruption. Such notice will be delivered through a variety of platforms, such as (but not limited to) letter drops and publishing of outage information online.
Upcoming Scheduled Water Outages
No Scheduled outages currently occurring
FAQ's
What happens if my water isn't 'back on' after a scheduled outage planned?
Outages should go to schedule. However, occasionally complications happen, and timelines may be impacted.
if your water does not 'come back on' as scheduled, please wait for another 30 minutes. This might be long enough for it to be sorted. Afterwards, please contact Customer Service as needed, via email or phone call.
Your patience during works is greatly appreciated.
- NO WATER ?
- NOT SHOWING ON THIS PAGE AS A PLANNED INTERRUPTION TO WATER ?
Water is an important and vital resource - your help in reporting issues is vital to us and will help Roxby Water attend to the issue as soon as possible. Quick reporting of a water issue will help reduce water loss and wastage.
If you have no water or low water pressure and you have checked your property please:
Call Roxby Water on 8671 0010 (out of office hours - please also call this number as it will be attended by an after hours officer)
Send an email to roxby@roxbycouncil.com.au. However, please be advised that this email address is checked during business hours. If you are contacting us out-of-hours, please call the Roxby Water number above.
Unless the outage is an emergency, Roxby Water will give residents at least three business days notice of the planned water interruption. Notice will be shared via digital channels - such as Latest News on this website and on Facebook - as well as through letter-drops.
Scheduled Water Interruption notices will contain information including times and dates of the work, town areas which will be impacted and relevant tips for preparing for the water outage, as well as contact details for questions or concerns.
If the town water outage is an emergency or has resulted from an incident in the water network, we will update this information online- - usually via our Roxby Council Facebook page.
If the unplanned water outage is very significant*, further details will also be posted on this website.
*e.g: impacts several streets or a section of town and occurs during extreme weather and is expected to be lengthy (more than 2 hours).