Customer Feedback
We’re improving how you contact us
We’ve launched a new platform to make it easier to report issues, ask questions, or share feedback.
By creating an account, you can track your service requests, receive updates on progress, and manage your interactions with us — either with your email or by logging in via Google, Microsoft, or Facebook.
During this transition period, our existing online forms will remain available for a short time to give the community a chance to get used to the new platform; these forms can be accessed at the bottom of this page. We encourage you to start using the new My Roxby Council portal and account features, which will progressively become the primary way to get in touch with us.
Thank you for your patience as we make this transition smoother for everyone.
We aim to provide great service every time you contact us. To help us improve our service and your experience, we often rely on you to let us know.
Your feedback regarding our policies, processes, decisions and service is really important to Council. We use feedback from you, positive or otherwise, to monitor and improve our service for the benefit of all of our customers.
I have feedback for Council – how do I provide it?
You can share your feedback, suggestions and report an issue through our new My Roxby Council portal.
Alternatively:
- Email: roxby@roxbycouncil.com.au
- Telephone: 8671 0010
- In person: Visit us at the Council Office
We look forward to hearing from you!
What happens next?
If your feedback relates to an issue of concern Council will always aim to solve it the first time you contact us. If we can’t offer you an immediate solution, we will give you details about our next steps and how long it may take to address the concern.
What if I am not satisfied with the result?
Council may not always be able to resolve a problem the way you would prefer, however we will make every effort to ensure that we fix or alleviate a problem within our legislative and policy frameworks.
The issue may also be under the jurisdiction of another land holder - eg: BHP, Retail Centre, State or Federal Department. If this is the case we will provide you with contact details so that you can refer your issue to the correct organisation.
Please refer to Council's Complaints Policy for further information.
Other ways you can have your say.
Council is committed to open, accountable and responsive decision making, which is informed by effective communication and consultation between the council and the community. Council regularly consult the community and key stakeholders regarding projects, decisions, developments, annual budgets and business plans and more. To find out more go to the Have your Say page.