Roxby Power
Payment Options
- BPAY - Biller code 446039
- Telephone - 8671 0010 - Mastercard / Visa / Amex
- Online Payment - BPOINT (Visa and Mastercard Payments). Click the BPOINT Logo below to make a payment.
- Direct Debit: Want to set up a payment arrangement for your Roxby Power account? Click here to complete an application form and email it to roxby@roxbycouncil.com.au
- Post (Cheque only) to: Roxby Council, PO Box 124 Roxby Downs, South Australia, Australia 5725
- In person at Council's principle Office, 6 Richardson Place, Roxby Downs, South Australia, Australia 5725
Roxby Power (a business unit of the Municipal Council of Roxby Downs) operates distribution and retail services for the supply of electricity within the Roxby Downs Township. Roxby Power is the Distribution Authority pursuant to Clause 18 of the Schedule to the Roxby Downs (Indenture Ratification) Act 1982 and operates in accordance with a Notice of Exemption issued by the Minister for Energy and Mining pursuant to Section 34 of the South Australia National Retail Law Act 2011.
The supply and distribution of electricity is regulated by legislation including the National Electricity Retail Law (South Australia) Act 2011 (the NERL Act) and the Electricity Act 1996. Council is exempt from holding a retailer authorisation under the NERL Act, but must comply with conditions imposed on it as an ‘exempt seller’. The conditions with which Council must comply are specified in a Notice of Exemption and, to the extent that these conditions affect customers, these have been incorporated in these Terms and Conditions.
The Roxby Power Service and Installation Rules incorporate the "Technical Installation Rules" referred to in regulation 76 of the Electricity (General) Regulations 2012 under the Electricity Act 1996.
Roxby Power - Supply Terms and Conditions set out the terms and conditions under which Council supplies electricity to customers within the Roxby Downs Township.
Customers applying for a new connection or reconnection after being disconnected due to an overdue account balance, may be asked to pay an electricity bond. Roxby Power - Electricity Bond Policy
Council Reviews all rates, fees and charges on a financial year basis as part of the Annual Business Plan. This document outlines considerations in the setting of these and electricity tariffs and charges effective from 1 July 2021. Roxby Power - Electricity Supply 1 July 2024
Refunds can be requested by completing the Electricity Refund Request form, please click the link below to access and complete the form.
Roxby Power, a business unit of Municipal Council of Roxby Downs, is committed to assisting customers of electricity services who are experiencing financial hardship. The underlying aim of Roxby Power is that its customers can maintain their electricity account in a way that enables them to remain connected and receive electricity services.
The purpose of this policy is to prescribe a process for the identification of customers who may be genuinely suffering financial hardship, and to provide a framework around how those customers may be assisted to manage their electricity accounts on an ongoing basis.
This policy applies to all residential customers living in Roxby Downs South Australia who find it hard to pay their energy bills due to hardship.
To view Roxby Power's Hardship Policy, click here
The Municipal Council of Roxby Downs (“Council”) is committed to ensuring openness and transparency of governance to stakeholders while protecting the privacy of individuals. This policy outlines how the Council will approach the collection, storage, disclosure and use of personal information.
To view our Privacy Policy, please click here
Other documents relevant to Roxby Power